Everything in flow.
Everyone at ease.
We take the worry out of getting a parcel where it belongs — safe, simple and certain, for the sender, the receiver, and the runner in between.
- businesses sending
- 38 businesses sending
- riders out now
- 52 riders out now
- parcels delivered
- 173 parcels delivered
Live figures from Pinned.
Send Now
Pickup → Pod 1 of 3From your phone. Edit it if the pin is off.
Your price
KSh —
M · Standard
Send Now
Pickup → PodFrom your phone. Edit it if the pin is off.
One code and it's on its way.
We'll text a 6-digit code. Sent with us before? The same code logs you in.
KSh 0
Indicative until you pay.
· M · Standard · KSh 0
Total KSh —
Almost there
Individual
Sending your own parcels
Business or host
Vendors, parcel handlers and corporate accounts
Don't have an account?
Who is this account for?
Individual
A name and a number — we text you a code.
Already have an account?
How it works
Three steps to a drop
You see the price as soon as you say where it's going — before you're asked for anything else.
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1 Route
Where from, where to
Drop at a Pod or have a rider collect from you — to a Pod or to a door. Tap the pin and we fill in your address.
Your price, and the riders around you, right away.
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2 Size & speed
What it is, how fast
S to XL. Overnight, Standard, Priority or Express. Standard, Fragile or Hazardous handling.
The price updates as you choose.
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3 Details & pay
Who it's for, then pay
Add the receiver. Confirm with a one-time code — or log in if you've sent before — and pay with M-Pesa.
We text the receiver their PIN and a tracking link.
Four ways to send
Pod → Pod
Drop at a Pod near you; they collect from one near them. The lowest price.
Pod → Door
Drop at a Pod; a rider takes it to their door.
Pickup → Pod
A rider collects from you; they pick up at a Pod.
Pickup → Door
A rider collects from you and delivers to their door.
Always in the flow
Track every stage, live
Seven stages, from the moment it's checked in to the moment it's delivered. No app — just the code in the SMS.
- Your receiver gets an SMS with their PIN and a tracking link.
- See who's carrying it once a rider picks it up.
- The doorstep handover code goes only to the receiver — never shown on the public tracker.
Parcel P7XK4
In transit
On the way to the doorstep
Your runner's name and photo
Assigned runner
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Arrived at branch
10:02 · onboarded
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Customer notified
10:02 · SMS sent
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Customer accepted
10:09 · payment confirmed
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Runner accepted
10:15 · job accepted
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Picked up by rider
10:31 · parcel handed over
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In transit to receiver
on the way
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Delivered
ETA pending
Simple pricing
Simple, upfront pricing
Priced by route, size, speed and handling — shown before you give us anything, and locked when you pay.
ESTIMATE
What will it cost?
From your phone. Edit it if the pin is off.
New Wahl shop → WAHL SHOP New
KSh
Price first
Say where it's going and the price is on screen — before we ask who you are.
Locked when you pay
The figure you pay is the one you saw. Change the route, size or handling and it updates before you pay, never after.
M-Pesa
Pay with M-Pesa. A one-time code confirms it's you — no account needed to send.
Free collection window
Parcels waiting at a Pod get a free collection window. Extend or send it on from the tracking page.
Coverage
Riders and Pods near you
Pods stay put; riders move. See both on one map, then drop at a Pod or have a rider collect. Tap a Pod for hours and directions.
5 Pods
— riders out now
Around Nairobi · live
AI assistant
Not sure where to start?
Zaneta is your Pinned assistant — ask about sending, tracking, pricing, or coverage. No menus, no waiting. Just tap and go.
Insights
Ideas on delivery
Pods and doing business in Nairobi.
Delivery without chaos: how a network fixes the last mile
Traffic, missed calls, waiting around. Here's the operational thinking behind fixing Nairobi's last mile — from the team building it.
Why a PIN beats a phone call every time
Collection PINs make handoffs fast, safe and account-free — even on a feature phone.
What fair pay for runners actually looks like
Upfront, fixed payouts confirmed before a job — our stance on building a courier network people trust.
Free windows and storage: how it works, and why it's fair
Every parcel gets a free collection window. Here's the reasoning behind it and how we keep it fair.
Track a parcel
Enter the tracking code from your SMS or WhatsApp
Ready to send your first drop?
No account needed to start. Send your first parcel in under two minutes.